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Help: Frequently Asked Questions
 
   

Below is a list of Frequently Asked Questions and Answers about custom embroidery services with us. If you have additional questions, call us at (631) 467-3200 for further assistance or use our contact form to send us a message.


Questions

1.   How do you determine the cost of an order?
2.   Do you stock designs for me to choose from?
3.   What do I need to supply to you for artwork?
4.   What file formats for my design or logo do you accept?
5.   Can I send a file by email?
6.   Is there a charge to digitize my design?
7.   Can you enlarge or reduce the size of my design?
8.   What is the largest sewing area for an embroidered design?
9.   How small can you make embroidered letters or words?
10.   Do you offer personalized embroidery?
11.   When you digitize an embroidery design, who owns the digitized file?
12.   Are design charges applied to every order?
13.   Will I see a stitchout or proof of my design?
14.   How long will my order take to complete?

 

Answers

Q:    How do you determine the cost of an order?
A:

An embroidery order is quoted based upon estimated stitch count and quantity. We give a firm cost of your order in advance upon review of your design. Additional charges will apply for rush orders. Please fill out this form for a price quote.

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Q:    Do you stock designs for me to choose from?
A:

Yes - We offer a wide range of stock designs. Fill out our quote request form online and a representative will contact you.

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Q:    What do I need to supply to you for artwork?
A:

For best results, supply us with the best artwork you have available in order for us to closely match your design. If you are unsure about the artwork please contact us and we will review it. If you have a design that was previously digitized by another embroidery shop, send us the digitized file along with the artwork from that job to ensure a perfect reproduction. Supplying an embroidery-ready file will lower your setup fees.

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Q:    What file formats for my design or logo do you accept?
A:

We accept bitmap formats such as .BMP, .TIFF, .PSD, .PICT, .JPG and .GIF. We also accept vector formats such as .AI or .EPS that can be opened with Adobe lllustrator. If you are submitting a vector file in these formats, convert all fonts to outline or curves first. For best results we prefer artwork supplied in EPS or PDF format.

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Q:    Can I send a file by email?
A:

Artwork can be emailed by sending an email to uploads@aqembroidery.net as an attachment. Compose a normal email message. Look for a paper clip icon or for an "Attach" command within the menu structure of your email program. A dialog box should appear asking you to locate or browse to the file on your computer. Click the file to select it then click on a button that says "Attach," "Insert," "Open," or "OK." Attach additional files if necessary then send the message as you normally would.

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Q:    Is there a charge to digitize my design?
A:

There is a charge to make your design ready for embroidery. This charge is dependent on the number of stitches and complexity of your design. An exact quote can be given after review of your design. For a quote please fill out this form. There is no set-up fee for stock lettering. Please note that stock embroidery fonts are not the same as word processing fonts. They may be similar but are not an exact match.

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Q:    Can you enlarge or reduce the size of my design?
A:

We can enlarge your design up to the maximum area that our machines can handle. Reduction of your design is limited to the point where your embroidered design will hold the required detail. Email us your design for review. Editing fees may apply. For best results, supply your design in EPS or PDF file format.

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Q:    What is the largest sewing area for an embroidered design?
A:

We can embroider within an area up to 10" wide for one design. Large designs that extend over this area may be accommodated. Please contact us to discuss the available options.

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Q:    How small can you make embroidered letters or words?
A:

For best results, we recommend that embroidered text be a minimum of 1/4" in height. The quality of text degrades considerably when less than this height.

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Q:    Do you offer personalized embroidery?
A:

Yes, we can embroider individual names on garments for $5.00.

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Q:    When you digitize an embroidery design, who owns the digitized file?
A:

All digitized files can be transferred to you upon request. You will be charged once to setup your artwork. There will be no setup charge for reorders if you do not require changes to your design.

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Q:    Are design charges applied to every order?
A:

No. Design charges are not applied for reorders if we have your embroidery-ready file, or if you supply us with an embroidery-ready design file on disk in DST format.

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Q:    Will I see a stitchout or proof of my design?
A:

We run each logo on similar material to emulate the best results. All orders require a written approval before we proceed with the production of goods. Actual stitchouts can be mailed to you or your client upon request.

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Q:    How long will my order take to complete?
A:

Our standard turn around time for a basic order is 7-14 business days after your approval of a digitized design. Allow additional time for shipping if required.

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American Quality Embroidery